Privacy Policy

Last Updated: March 22, 2026

1. Introduction

Valley Plumbing & Water Heaters ("Company", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how it is used and protected, and your rights regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, address, email address, and phone number, which you provide when you request a service, fill out our contact form, or communicate with us.
• Payment Information: When you pay for services, we may collect payment details, which are processed securely by our third-party payment processors. We do not store credit card details on our servers.
• Non-Personal Information: We may automatically collect information about your visit, such as your IP address, browser type, pages viewed, and the date and time of your visit, to help us improve our website and services.

3. How We Use Your Information

Your information is used for the following purposes:

• To provide, schedule, and fulfill plumbing and water heater services.
• To communicate with you about your service requests, appointments, and inquiries.
• To process payments and send invoices.
• To improve our website, services, and customer experience.
• To send you occasional marketing communications or promotions, from which you can opt-out at any time.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted third-party service providers who assist us in operating our business (e.g., payment processors), under strict confidentiality agreements.
• If required by law, such as to comply with a subpoena or other legal process.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Cookies

Our website may use "cookies" to enhance your experience. Cookies are small files placed on your computer's hard drive that help us analyze web traffic and improve our website. You can choose to accept or decline cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post the most current version on our website with the "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Valley Plumbing & Water Heaters
Email: info@valleyplumbingandwaterheaters.com
Phone: +1 (510) 458-3128